Articles

Canceling a reservation CUSTOMER

Your reservations

You can cancel a reservation without charge anytime prior to the check-in date. To cancel a reservation, first navigate to the reservation page of the reservation you want to cancel. See "viewing your reservations" for more information about how to view a specific reservation. On the reservation...

Viewing your reservations CUSTOMER

Your reservations

Your reservations are visible on your reservations page. To access the your reservations page first ensure you are signed in to your UpWoof account, then complete the following steps: 1. Click your avatar in the top right navigation menu to open the menu popup.[Access the navigation menu] 2. Clic...

Checking out your guests LISTING

Your listing's reservations

Once you have checked in your guests and they have completed their stay at your listing, the next step in the reservation lifecycle is to check out. Charges Checking out will automatically create an invoice for the reservation. Before checking out a reservation it's a good idea to review the cha...

Checking in your guests LISTING

Your listing's reservations

Once you have reviewed and confirmed a reservation the next step in the reservation lifecycle is to check-in your guests. Note if you are creating an "off platform reservation" the check-in step comes after reservation creation, since there's no need to review reservations you have created yourse...

Reviewing a reservation request LISTING

Your listing's reservations

When a customer makes a reservation for your listing on the UpWoof platform you will receive a reservation request. These reservation requests appear on your reservations page which is available from the listing management dashboard. Reservations have the status "awaiting review". [A reservation...

Pets CUSTOMER

Your account

You can manage page information about your pets on the pets page. The pets page is found on your account management dashboard. See "The account management dashboard" for details on how to access your account management dashboard. From the account management dashboard click the pets tile. [The pe...

Personal info CUSTOMER

Your account

You can update your contact info, address, billing address and profile photo from the personal info page. The personal info page is found on your account management dashboard. See "The account management dashboard" for details on how to access your account management dashboard. From the account ...

The account management dashboard CUSTOMER

Your account

If you have created an UpWoof account then you can use the account management dashboard to change the information associated with your account. You can add or modify your contact information, add, update or remove pets associated with your account, change your default language, currency and timez...

Team members LISTING

Managing your listing

If you have multiple people working at your listing you can invite them to join your team on UpWoof. Team members are managed via the team members page for your listing. The team members page for your listing is found on the listing's management dashboard. See "The listing management dashboard" ...

Schedule LISTING

Managing your listing

UpWoof allows you to set your company's operating schedule. This schedule consists of the days of the week you are open or closed, your opening hours, and the time of day customers are permitted to drop off and pick up their pets. Your schedule is managed via the schedule page for your listing. ...